Contact
We usually reply within 2–3 business days. Please include your device model, iOS version, and a description of the issue.
Frequently asked questions
Q. Recording doesn’t start.
In Settings > Cockpit Log, make sure Location (Always) and Motion & Fitness permissions are enabled. Background location is required for accurate recordings.
Q. The recorded speed/altitude looks inaccurate.
Recordings are estimates based on your device’s GPS, barometer, and motion sensors. GPS accuracy can drop away from a window seat or in certain cabin conditions, and values may differ from official aircraft data.
Q. I can’t sign in.
Check your network connection and try again with Apple or Google. Local recording still works offline.
Q. I want to delete a recording or my account.
You can delete individual flight records in the app. To delete your account and all data, email us at the address above.
Q. How do I prepare an offline map?
Open the boarding-pass detail screen and tap “Prepare offline map” to download it in advance.